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Customer Care Team

Our experienced customer care team will help you with product questions, parts, service and more. If you have a product question or need a part, please have the product serial number ready when calling about a specific product. You will find the serial number on a silver sticker on the bottom of the product.

We are here to help and look forward to hearing from you.

Customer Care
Toll-Free: 800.424.0796
Fax: 952.941.6688

Anna Starman
Customer Care Representative

Anna comes from a long background in customer care. Before arriving at SICO, she worked in the healthcare field assisting patients with billing concerns. She graduated with her Bachelor of Arts from Concordia College, Moorhead.

Ban Pahl
Customer Care Representative

Ben Joined SICO May of 2021, working on Customer Care and parts sales.  Ben has 10 years of Sales and management experience in various industries including tech, telecommunications and security.

Nikki Schmidt
Customer Care Supervisor

Nikki joined SICO® in 1999, working on the customer care, order entry and parts sales team. She specialises in Wallbeds and loves speaking with customers. Nikki is a SICO® Global Quality Management System graduate. She is also an inspector for Accident Prevention Programmes, a First Responder, United Way Campaign Volunteer, and received the Leadership Safety Award.