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Customer Care Team

Our experienced customer care team will help you with product questions, parts, service and more. If you have a product question or need a part, please have the product serial number ready when calling about a specific product. You will find the serial number on a silver sticker on the bottom of the product.

We are here to help and look forward to hearing from you.

Customer Care
Toll-Free: 800.424.0796
Fax: 952.941.6688

Nikki Schmidt
Customer Care Manager

Nikki joined SICO® in 1999, working on the customer care, order entry and parts sales team. She specializes in Wallbeds and loves speaking with customers. Nikki is a SICO® Global Quality Management System graduate. She is also an inspector for Accident Prevention Programs, a First Responder, United Way Campaign Volunteer, and received the Leadership Safety Award.

Anna Starman
Customer Care Representative

Anna comes from a long background in customer care. Before arriving at SICO, she worked in the healthcare field assisting patients with billing concerns. She graduated with her Bachelor of Arts from Concordia College, Moorhead.

Nate Hopkins
Customer Care Representative

Nate has a passion for helping people and understanding their needs. He comes to SICO with over 15 years of customer care and tech support experience. He graduated with a Bachelor of Arts degree from the University of Iowa.